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Returns & Exchanges

Are you a fickle pickle? Or did we muck it up? 

If you need to arrange for a return or exchange for your purchases, read on to see if we've got your queries covered - otherwise there's always good ol' email to reach us, at: betteraskus@thebettertoystore.com .

  • UM… I THINK SOMETHING’S NOT RIGHT WITH MY ITEM.

    Whether it’s a manufacturer’s defect or a problem with missing parts, please email us at websupport@thebettertoystore.com within 30 days upon receipt of your items. Providing your order number and screenshots of the defect will help greatly too.
  • IT’S NOT A DEFECT – I JUST CHANGED MY MIND.

    We’re cool. Likewise, drop us a message at websupport@thebettertoystore.com so that we may assist. Only exchanges or credit notes can be issued for such requests. All courier fees and subsequent re-delivery charges (if applicable) will be borne by the sender. Should payment be requested from our end during courier of the returned item, we will have to reject the parcel.

    All returned items need to be in its original packaging and in a sellable condition; original proof of purchase or a packing slip is also a must.

  • A CREDIT NOTE SOUNDS GREAT. HOW DOES THAT WORK?

    Easier than A-B-C. We basically issue a receipt based on the purchase value of the items; and this amount can then be used to offset future purchases.

    All credit notes are valid for 90 days upon date of issue, and you have the option of utilizing it either online or in our physical stores.

  • ACTUALLY... MY ITEM IS A GIFT FROM A FRIEND. DO ALL THE ABOVE STILL APPLY?

    Of course! We also understand that you might not necessarily want your friend to find out about this exchange. *ahem* If so, do use the packing slip as a proof of purchase, and furnish us with the name and phone number or email address of your friend.

    We promise. We won’t tell.

  • PROBLEM AGAIN: MY SHIPPING ADDRESS IS NOT IN SINGAPORE.

    What are geographic boundaries but a man-made complication? If your exchange is due to a manufacturer’s defect, provide us with pictures (as many and as detailed as possible) and we’ll sort it out for you – no extra charge.

    We are also okay-ing exchanges due to a change of mind. However, do take note that all return courier fees will be borne by the sender, and standard international shipping fees will apply accordingly for a second shipment, if any.

    Should payment be requested from our end during courier of the returned item, we will have to reject the parcel.

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