FAQ

Curiosity looks good on you.

If you've got a burning question, scroll down and see if we've got them covered - otherwise there's always good ol' email to reach us, at: betteraskus@thebettertoystore.com .

ORDERING & ACCOUNT INFORMATION

  • HOW DO I ORDER?

    Simple. Click on the ‘Sign In’ link located at the top right hand corner of this page, then click on the ‘Create An Account’ button when you’re there.

    Alternatively, you may also start shopping first and sort out the nitty gritty later – you will be prompted to sign in or create an account anyway when you check out.

  • OOPS. I FORGOT MY PASSWORD.

    Happens to the best of us. Simply click on the ‘Sign In’ link at the top of this page, and then the ‘Forgot Your Password?’ button right after. We'll send you a link to reset your password. (And this time, jot it down somewhere.)

  • SOMETHING’S UP WITH MY ACCOUNT.

    Don’t sweat the technical difficulties. Email websupport@thebettertoystore.com and we’ll have order restored in no time.
  • WHAT ARE MY PAYMENT OPTIONS?

    We currently accept Paypal, and all major credit and debit cards via Paypal.

    Is there a difference? You bet. Paypal now allows anyone with a credit or debit card to make a payment through its system – even if you don’t have an account set up with them. All information provided will be protected by Paypal’s security and fraud measures – even if you choose not to set up an account after. (We do this so that your credit card details will never be collected nor stored on our own platform.)

  • SO WHAT HAPPENS AFTER I MAKE AN ORDER?

    You get an order confirmation in the blink of an eye. But that’s not all – look out for a second email that notifies you when your order has been shipped.

    Make sure you scope out your junk and spam folders in case we end up there. Don’t forget to mark us as SAFE so we always land straight in the cosy warmth of your inbox!

  • HOW LONG DOES IT TAKE FOR MY ORDER TO REACH ME?

    Upon confirmation, our Better stuff will reach you within 5 working days. For international deliveries, the number of days required will depends on the shipping option you pick.
  • PROBLEM: I’M NOT SHIPPING TO A SINGAPORE ADDRESS.

    Unless you’re going down the Nile on a river boat – we're pretty confident we can reach you.

    Simply drop us an email at: websales@thebettertoystore.com – we’ll promise to source the best international shipping rates for you.

GENERAL PRODUCT INFORMATION

IT’S SOLD OUT? NOOOOOO..!

Don’t worry. We’re constantly replenishing our stuff and adding brand new goodies, so chances are you’ll either find it back soon enough – or you’ll stumble upon something else that’ll take your heart away.

If, however, you need a specific item by a certain date, please get in touch with us at websales@thebettertoystore.com so that we may furnish you with more information.

WHAT ARE MY OPTIONS FOR ITEMS THAT REQUIRE ASSEMBLY?

Unless stated in our product description, items will be delivered in its original packaging and unassembled. We provide free assembly too – but do note that items once assembled will not fit back into their original packaging and will hence, arrive without a box.

If assembly is stated or requested, items will be delivered pre-assembled – additional charges will apply should you require on-site assembly.

...AND IF I'M OVERSEAS?

Well, we wouldn't recommend assembly for obvious reasons - the package will end up much bigger than its original unassembled size and shipping fees will correspond. Assembled items are also more vulnerable to mishaps during international shipping; simply because it is bigger and more 'unprotected' than if it were to be shipped flatpacked.

But (and only because we're flexible and Better people), in any case you really, really, really need it assembled, drop us a message during your order. We'll never say no to what we can do - although, we'll probably flood you with all our concerns again, so bear with us.

To Top