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FAQS

Account

  • How do I Create an Account?

    See "Log In / Register", also located at the top right hand corner of the page? Give it a click and Create your Account if you haven't done so! If you already did, good for you! Punch in your email address and password to get access into your Better account. The information that you've provided us with during your shopping session; addresses, phone numbers, etc, is used to help us ship the order to you and will only be used to contact you regarding your order.

  • Opps. I Forgot My Password.

    Can't quite remember which password? No worries. Click on "Forgot Your Password" on the log in page, punch in your email and we'll send you a link to reset your password. All is fine and dandy again.

  • Oh dear. I have problems signing in!

    Drop us a line at websupport@thebettertoystore.com. We'll sync you back up in no time.

Ordering Info

  • How do I get my hands on Sold Out items?

    We try hard to keep all of our merchandise in stock, but we sometimes underestimate their popularity. Unless it has been discontinued, you'll definitely see more coming. Good things come to those who wait.

  • Do you do International Orders?

    Most definitely taking orders worldwide! While most of our merchandise can be shipped internationally, some unfortunately can't. But don't despair, should that happen, drop us a line websales@thebettertoystore.com so we can better advise.

  • What are my Payment Options?

    For online purchases, we accept Visa, MasterCard via Paypal, and also The Better Gift Card. Payment with bananas, eggs and clams will not be accepted. Sorry.

  • Order Confirmations

    You will receive 2 order confirmations from us; one indicating your order received, while the other will notify you when your order has been shipped.

Assembly Options

  • Can I opt for Self-Assembly?

    Of course you can! We love hands-on people! It's great fun putting something together yourself. However, should you mess up, please note that we are not liable for it. If you need our assembly team's help, on-site charges will apply.

  • Can you assemble the item for me and have it delivered ready?

    Of course we can have that done for you! This complimentary service is available for orders within Singapore only. All international orders will be shipped out as-is, unassembled which will require you to get hands-on. It's really not too difficult.

Shipping & Delivery

  • Standard Local Delivery

    A flat rate of S$10 applies for all standard local delivery. Well, unless your order is over S$100 which gets you free local shipping! Your order will be picked, packed, prepped for delivery and will arrive in approx. 5 working days.

  • FREE Local Delivery

    You've got it! For orders over S$100, shipping's on us! Your order will be picked, packed, prepped for delivery and will arrive in approx. 5 working days.

  • International Shipping

    Most definitely shipping internationally! While most of our merchandise can be shipped worldwide, some unfortunately can't.
    But don't despair, should that happen, drop us a line websales@thebettertoystore.com so we can better advise. You are also very much welcome to use your own preferred shipping company and have your order shipped independently.

Return & Exchanges

  • Missing Parts

    Oh shucks! It happens sometimes, but no biggie! Should you find part/parts missing, please email us at websupport@thebettertoystore.com, together with your proof of purchase within 7 days upon receiving of goods. Without any proof of purchase, we will not be able to process the claim.

    All appropriate exchange or credit of eligible items; in original condition: unused and unwashed, MUST come with your proof of purchase.
    We accept the following as proof of purchase: ● Original Receipt ● Original Packing Slip ● Order Number

  • Defective / Damaged Goods

    We strive to deliver safe and high quality product to you and your family. Should you discover a manufacturer's defect, or it got damaged in transit, please provide us with images of the defected/damaged, together with your proof of purchase, email us at websupport@thebettertoystore.com within 7 days upon receiving of goods. Without any proof of purchase, we will not be able to process the claim.

    All appropriate exchange or credit of eligible items; in original condition: unused and unwashed, MUST come with your proof of purchase.
    We accept the following as proof of purchase: ● Original Receipt ● Original Packing Slip ● Order Number

Legal Notice

  • Privacy / Terms & Conditions

    The website www.thebettertoystore.com is published and distributed by The Better Toy Store Pte Ltd.

    The Better Toy Store is committed to protecting and safeguarding the privacy of all those who visit and use the website; www.thebettertoystore.com. The Better Toy Store do not share or sell personal information about you without your express permission or unless authorised to provide information by the governing law.

    For more information regarding these matters, please visit Privacy Policy || Terms & Conditions.